Clients are informed that only messages sent to the Bank via the electronic messaging service available on the R-Net application are secure; Clients are therefore strongly recommended to use this messaging service to communicate with the Bank. Clients who send emails outside the R-Net application do so at their own risk.
Clients are solely responsible for the equipment they use to access R-Net (computers, tablets, smartphones, etc.). They must therefore ensure that their equipment has appropriate security features (avoiding the use of shared equipment, e.g. in Internet cafés) and is free from viruses and other programmes that may compromise their own data or the confidentiality of their activity or communications on the Internet. Clients are also recommended to act prudently and discreetly to avoid losing or compromising information (usernames, passwords, tokens1) and thereby allowing third parties to assume their identity. In the event that the means of authentication used by the Client to access the R-Net application is lost, stolen or is suspected of being compromised, the Client must notify the Bank immediately.
1 The “LuxTrust” (certification authority) digital authentication methods through which Clients may access R-Net.