With the exception of the information indicated below and under “Cookies” below, the Bank does not collect, via freely accessible pages on the website, personal data other than those listed below and those voluntarily entered by the user, using the forms provided for that purpose, most notably to contact the Bank.

The personal data thus collected is processed by the Bank for the sole purpose of responding to users’ requests and provide them with the service they require, the purpose of improving the website or user experience, and in compliance with the applicable legislation related to personal data protection. The data is treated in a strictly confidential manner, all employees of the Bank being subject to professional secrecy, as provided for by Luxembourg law. It will not be passed on to third parties outside the Raiffeisen group, unless the user has given its prior consent or if  this is required to provide products, services or information requested by him or if this is required by law.

In application of the law related to personal data protection, the user has the right to access the data concerning himself (processing a large volume of data, the Bank may however need to ask the user to clarify his request in certain cases) and to rectify it if necessary. In limited cases specified by the applicable legislation and subject to fulfill the applicable criteria, the user has also the right to request the erasure of specific data and the limitation of processing  of this, to oppose himself to the processing or communication of the data (in particular for commercial prospecting) and to require data portability. Requests in this respect must be accompanied by a copy of the applicant's ID card and sent to the following address:

Banque Raiffeisen s.c.
Chargé de Protection des Données
BP 111
L-2011 Luxembourg

or by e-mail to charge-de-protection@raiffeisen.lu

The user has also the right to introduce a claim to the Commission nationale pour la protection des données (ww.cnpd.lu).

When a user visits the website, the Bank records the name of its internet service provider, its IP address, its browser and the pages opened on the website. The user remains unknown to the Bank, which reserves itself the right to use this data for statistical purposes. This data is not kept in a form which permits a potential identification of the user over a period exceeding 6 months, starting from the date of the last connection.

A set of technical and organisational measures protects personal data against accidental or deliberate manipulation, loss or destruction and against unauthorised access.

In case that the user is also client of the bank, other treatments could be operated by the bank under this relationship. Please find here the necessary information about these treatments.