Your R-Net online space

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Submitted by Jill on Wed, 10/17/2018 - 11:13

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Access and manage your bank accounts online from your computer, tablet or mobile.

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+ CLEAR

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An attractive, pared-down design for more intuitive browsing.

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+ MOBILITY

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A clearer, more practical space that you can consult from your computer, your tablet or your mobile. Find the same environment and the same features on all your devices
Faster and more convenient identification on your smartphone with Touch ID or Face ID

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+ CONVENIENCE

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Your transfers completed immediately and your balance updated straight away.
Simpler transfer procedure for beneficiaries already registered: no need for a signature
Manage your payment cards
Option to download a debit note for your payments straight away
Consult your credit card operations for the last 6 months and your account operations for the last 14 months
Option to download a bank ID form
Simpler transfer procedure for beneficiaries already registered: no need for a signature
A single beneficiaries log: the old order book has been integrated into your beneficiaries log
No LuxTrust signature required for your online stock market orders

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….AND ENTIRELY SECURE

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The limit per transaction has been switched to a weekly limit, the amount of which you can change directly online.
LuxTrust signature required to update your limit and for transfers to new beneficiaries

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Make the most of what the online banking R-Net has to offer

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Access 7/7, 24 hours a day

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Use your computer or mobile for easy access and secure transactions:

From home or work
In French, German or English
No charge to use the service
A Helpdesk on hand to assist you every working day, from 8 a.m. to 5.30 p.m. (phone +352 2450 2000)

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Security

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Fully secure access to your accounts from your mobile, thanks to the LuxTrust product.

To obtain your first free LuxTrust Mobile certificate, please contact your Raiffeisen advisor.

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In the event of loss or theft of your LuxTrust Token, please contact LuxTrust immediately on (+352) 24 550 550.

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All your bank at your fingertips!

To use the mobile app of the online banking R-Net, you must already have access to the online banking R-Net on desktop with your LuxTrust product and own an Apple or Android smartphone or tablet.

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Submitted by Carole on Thu, 05/11/2017 - 12:49

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LuxTrust for optimal security

A LuxTrust certificate enables you to proceed to all the following operations with an optimal security:

Connecting to the online banking R-Net and carrying out online operations securely
Connecting to the mobile app of the online banking R-Net (mandatory)
Connecting to all LuxTrust partner banks
Completing your online tax returns
Completing administrative procedures via the Luxembourg government’s ‘one-stop shop’ portal
etc.

N.B. : You only need one LuxTrust certificate for all of these operations.

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If you have reason to believe that you have been a victim of attempted fraud or that the connection to your online banking R-Net or its mobile app or a transaction occurred in an unusual way, immediately notify the Raiffeisen Helpdesk: by phone on +352 2450 2000 or via the secure R-Net messaging service.